Delivery and returns

Delivery

All orders are normally shipped same day, or within 2 working days after placing your order. Orders placed over the weekend and England public holidays are shipped on the next working day.

 Pre-order items 

- Mixed orders

If your order includes a mixture of in stock and pre-order items, your order will be shipped together once the pre-order item(s) arrives. Should you wish for the in stock item(s) to be shipped first with the pre-order item to follow later once they arrive, additional shipping costs will be charged before we can ship the in stock items.

Essentially, if you would like the items shipped separately, they will be treated as separate orders for shipping purposes. If you would like the in stock item(s) to be shipped first, please let us know and we will issue you with an invoice for the additional shipping costs before we ship your item(s).

- Shipping date

Estimated shipping dates are provided for pre-order items but dates are subject to change depending on factors outside of our control. If you would like to cancel an order, if for example the shipping date has been extended, please email us on info@blindboxempire.com with details of your order number and request the pre order to be cancelled. Once an order has been shipped, we will not be able to cancel your order.

Covid 19 Delays

There may be postal delays as a result of the current pandemic, in particular for international postage. 

UK Postage

We use Royal Mail to post your items and you can choose between the following services:

  • 24 hour tracked £5.00
  • 48 hour tracked £3.95
  • Special delivery £9.00
  • Orders over £50 - Free postage in the UK

Europe

International Tracked - starting from £12 depending on weight.

Generally deliveries can take a week from date of dispatch to arrive. 

£10 discount off postage for orders over £125.

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. 

Canada

International Tracked - starting from £14 depending on weight.

Generally deliveries can take 1-2 weeks from date of dispatch to arrive. 

£10 discount off postage for orders over £125.

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. 

Australia 

International Tracked - starting from £16 depending on weight.

Generally deliveries can take a 1-3 weeks from date of dispatch to arrive. 

£10 discount off postage for orders over £125.

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. 

Rest of the world including USA

International Tracked - starting from £17 depending on weight.

£10 discount off postage for orders over £125.

Generally deliveries can take 1-3 weeks from date of dispatch to arrive. 

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules.

 

Returns/refunds

Before any item is returned, please contact us at info@blindboxempire.com. We will provide you with details of how to return the item. 

Any returns for refunds must be returned to us within 30 days of the original purchase date. 

We offer refunds or exchanges on all items, excluding any items in a blind box (including those sold with an opened box) unless it is unopened or damaged. All items returned must arrive back with us in its original packaging and in a sellable condition. 

Returns will be processed via the same payment method that was originally used to process the initial payment. 

We do not refund the costs of postage and the customer if responsible for the costs of return the item at their own costs.