Delivery and returns

Delivery

All orders are normally shipped within 2 working days after placing your order. Orders placed over the weekend and public holidays are shipped on the next working day.

Last day for orders for shipping before Christmas 2021

  • UK - Sunday 19th December 2021 
  • Australia - Wednesday 1 December 2021
  • Canada, Europe and USA - Friday 10th December 2021

*The above are the recommended final dates for orders to be shipped, in order for their to the enough time for the parcel to reach you.  Please do however note that this is not guaranteed for international orders and the dates are the suggested dates in order to meet the suggested Royal Mail final shipping dates before Christmas. 

Covid 19 Delays

There may be postal delays as a result of the current pandemic, in particular for international postage. 

UK Postage

We use Royal Mail to post your items and you can choose between the following services:

  • 1st class £3.99
  • 1st class signed for £5
  • 24 hour tracked £5.50
  • 48 hour tracked £4.75
  • Special delivery £8.00
  • Orders over £50 - Free postage in the UK

Europe

International Tracked and Signed - starting from £11 depending on weight.

Generally deliveries can take a week from date of dispatch to arrive. 

Free postage for orders over £100.

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. 

Canada

International Tracked and Signed - starting from £13 depending on weight.

Generally deliveries can take 1-2 weeks from date of dispatch to arrive. 

Free postage for orders over £100.

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. 

Australia 

International Tracked and Signed - starting from £15 depending on weight.

Generally deliveries can take a 1-2 weeks from date of dispatch to arrive. 

Free postage for orders over £100.

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules. 

 Rest of the world including USA

International Tracked and Signed - starting from £16 depending on weight.

Free postage for orders over £100.

Generally deliveries can take 1-2 weeks from date of dispatch to arrive. 

*Please note that you may have local import duties and tax payable in your home country. You should therefore check the local rules.

 

Returns/refunds

Before any item is return, please contact us at info@blindboxempire.com. We will provide you with details of how to return the item. 

Any returns for refunds must be returned to us within 30 days of the original purchase date. 

We offer refunds or exchanges on all items, excluding any items in a blind box (including those sold with an opened box) unless it is unopened or damaged. All items returned must arrive back with us in its original packaging and in a sellable condition. 

Returns will be processed via the same payment method that was originally used to process the initial payment. 

We do not refund the costs of postage and the customer if responsible for the costs of return the item at their own costs.